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FAQ
Welcome to Zoom Cleaning's FAQ page.
Here you will find useful information about our injection-extraction cleaning and steam disinfection services. If you have any questions that are not addressed here, please do not hesitate to contact us for further information.
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How do you manage pet hair in upholstery?Pet hair can be a difficult problem to remove. Some animal hair can be removed by brushing and the injection-extraction-steam cleaning process, but for greater efficiency we recommend regular brushing of upholstered materials to prevent the accumulation of animal hair.
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Why should we choose injection-extraction-steam cleaning?A: The injection-extraction-steam method provides a deep and effective cleaning of upholstery materials, removing stains, bacteria, mites and unpleasant odors, while protecting the material and improving its life.
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What type of detergent do you use in the injection-extraction-steam cleaning process?We use professional, non-toxic and hypoallergenic detergents to ensure effective and safe cleaning of textiles. The solutions used are of high quality, in accordance with environmental and safety standards. All our solutions are produced by renowned companies and have been tested and validated to guarantee their effectiveness and safety.
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Does the cleaned material stay wet?A: Yes, the material cleaned by the injection-extraction method remains wet after cleaning. Estimated drying times may vary depending on several factors, such as room humidity, temperature and material type. Estimates for drying times: Sofa: between 10 and 12 hours Mattress: between 10 and 14 hours Armchair: between 8 and 10 hours Seats: between 4 and 6 hours Car upholstery: between 4 and 8 hours These are estimates only and actual drying times may vary depending on specific room conditions. It is recommended that you allow the cleaned material to dry completely before being used or touched.
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What is the injection-extraction method?The injection-extraction cleaning process involves injecting a mixture of water and cleaning solution into the textile material, followed by its extraction by suction.
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What is your cleaning process?A: Our cleaning process is carried out in the following three stages: dust extraction, steam disinfection and injection-extraction of the cleaning solution using professional injection-extraction vacuum cleaners.
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Do you offer warranty?A: Yes, we are so confident in the quality of our services that we offer a satisfaction guarantee: if we fail to remove at least 80% of the stains or dirt, your cleaning will be FREE.
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What types of cleaning services do you offer?A: We offer cleaning services using the injection-extraction method and steam disinfection for sofas, armchairs, chairs, bed mattresses, pillows, carpets and carpets, as well as car detailing services. Please visit our Services page for a full list and pricing.
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Is there any negative effect on the color or shape of textiles if this cleaning method is used?No, the injection-extraction-steam technique does not have a negative effect on the color or shape of the textile materials. We always take care to use the right detergents and set the right temperature and pressure. In addition, before we begin the cleaning process, we will perform an assessment of the material to ensure that it is not affected by the process.
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How long does the cleaning process take?A: The time required for the injection-extraction and steam cleaning process can vary depending on the size and degree of soiling of the item, but in general, it takes about 1 hour for furniture items and 3 hours for auto detailing.
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How often should we clean sofas or other upholstered materials?We recommend cleaning at least once a year to keep the materials in good condition and to prevent the accumulation of bacteria, mites or unpleasant odors.
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What type of stains can be removed with a cleaning with this method?Injection extraction cleaning can remove a variety of stains, including wine, coffee, fruit juice, tobacco, lipstick, nail polish, oil and grease, blood and other persistent stains. We only use professional solutions dedicated to removing stains, but nevertheless, the effectiveness of cleaning with extraction injection varies from case to case depending on the type of stains, their age and the material from which the fabric is made.
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